Northcoast Assistants reserves the right to make all final decisions on services and related costs. All monthly membership packages must be paid for in advance in cash, personal check, or credit card. We accept Visa, MasterCard and American Express as online payments through Pay Pal. Payment for all individual services is due upon completion. All additional service charges incurred such as dry cleaning, groceries or theatre tickets will be due upon completion of service. A major credit card will be held as a security deposit upon request of services. If clients utilize additional hours over their monthly membership package, they can either choose to purchase a la carte hours or another package. All unused package hours will roll over to the next month as long as another monthly package is purchased; for example if a client has 3 hours left on their first month package, they can roll those over to the next month, purchase another package of 8 hours and have 11 hours of service available to them under the service package originally purchased. We will reply to all requests for services within 24 hours. We request that you provide at least 24 hours lead time on all requests.  We will always do our best to fulfill requests for service as soon as possible, on a first come, first serve basis. Northcoast Assistants works primarily in the Rochester, NY area – services rendered outside of that area may incur additional charges. If services are requested outside of standard business hours, additional charges may apply. Credit card held as a security deposit will not be charged unless the client fails to provide alternate method of payment upon completion of service. No client information will be shared or distributed to any other parties. For online payment safety & security we use Pay Pal. All invoices will be forwarded via email within 24 hours, and are due on receipt or at the time of task completion. You will be notified of your balance by email as your time is used.

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